Location: Berlin (Remote considered)

Opera is a leading global web innovator with an engaged and growing base of hundreds of millions of monthly active users who seek a better internet experience. Building on over 25 years of innovation that started with browser products, Opera is now leveraging its brand and highly engaged user base in order to expand its business into new segments. Today, Opera offers users around the world a range of products and services that include PC and mobile browsers, the newsreader Opera News, and apps dedicated to gaming, fintech, e-commerce and classifieds.

Come join our wonderful team at Opera where we have an exciting opportunity to join our amazing marketing team in a new role of Lifecycle Marketing Manager. Here you will have the opportunity to grow the lifecycle marketing expertise from the beginning in a big tech company. You’ll have the opportunity to create a highly personalised experience for millions of users who use Opera every day.

Responsibilities:

• Drive strategy, execution and analytics of personalized campaigns catering to different customer profiles aimed at feature adoption, monetization etc.
• Create a strategy of collecting user feedback based on their lifecycle phase (newbies vs converted vs veterans) and usage (power vs casual vs dormant users)
• Process insights and do post-campaign reports to create a lifecycle marketing playbook
• Develop automation strategy and requirements (lifecycle triggers, scalable creative templates, etc) and help drive the roadmap forward to achieve business results
• Collaborate with the Analytics team to set up dashboards to monitor the performance and health of LCM programs, identify areas for improvement, design and execute A/B tests and experiments to drive core OKRs and increase team knowledge.

Why do we need this role?

This new role will drive retention metrics for Desktop, decrease churn rate and increase average user lifetime value.

Qualification:

• Experience with cross-channel, cross-device lifecycle marketing campaigns: email, web push, mobile push, web hooks, SMS etc
• Sound record of building and shaping the planning and execution of data driven marketing campaigns across communication channels including A/B experimentation.
• Experience with various lifecycle marketing tools; ability to brief and guide the development of tailored solutions
• Experience in working closely with the Product and Engineering teams to set up attributes and triggered events based on user lifecycle management needs.
• 3-4 years in CRM & Lifecycle Marketing in a B2C tech/software company

About us:

Opera is a global web innovator with an engaged and growing base of hundreds of millions of monthly active users who seek a better internet experience. Building on over 25 years of innovation that started with browser products, Opera is now leveraging its brand and highly engaged user base in order to expand its business into new segments. Today, Opera offers users around the world a range of products and services that include PC and mobile browsers, the newsreader Opera News, and apps dedicated to gaming, fintech, e-commerce and classifieds.

Opera is headquartered in Oslo, Norway with major offices in Poland, China, Scotland and Sweden, as well as a presence in many additional countries. Opera is listed on the Nasdaq stock exchange under the “OPRA” ticker symbol.